SPOS #785 – Margot Bloomstein On Trust And Beating Consumer Cynicism

Welcome to episode #785 of Six Pixels of Separation.

Here it is: Six Pixels of Separation – Episode #785 – Host: Mitch Joel. Margot Bloomstein spends her time in the content strategy industry. She’s the author of Content Strategy at Work and the principal of Appropriate, Inc., a brand and content strategy consultancy based in Boston. For more than twenty years, she has led workshops, keynoted conferences, and advised marketing teams around the world. She developed the popular message architecture-driven approach to content strategy and created BrandSort, a tool embraced by consultancies to help their clients clarify their communication goals. More recently, she published the excellent (and timely) book, Trustworthy – How the Smartest Brands Beat Cynicism and Bridge the Trust Gap. In an actionable framework focused on voice, volume, and vulnerability, her new book is about how to employ concrete tactics to help your business regain trust, respect, and customer loyalty. More importantly, how can you lead your organization and audience from cynicism toward something far more productive: hope. Enjoy the conversation…

• Running time: 53:27.
• Hello from beautiful Montreal.
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• Here is my conversation with Margot Bloomstein.
• Trustworthy – How the Smartest Brands Beat Cynicism and Bridge the Trust Gap.
• Content Strategy at Work.
• BrandSort.
• Appropriate, Inc..
• Follow Margot on LinkedIn.
• Follow Margot on Twitter.
• This week’s music: David Usher ‘St. Lawrence River’.